Help Centre

How can we help you?

Answers about accounts, sourcing, listings, payments and shipping on Southern Sourcing Supply.

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Frequently asked questions

How do I create an account?+

Which account type should I choose?+

Is it free to join?+

I forgot my password. What do I do?+

How do I update my company profile?+

Can I add team members?+

How do I request a quote?+

How are suppliers verified?+

Can I order samples first?+

How do I add a product listing?+

Why isn’t my product visible yet?+

How quickly should I respond to enquiries?+

Which payment methods are accepted?+

How does escrow protect me?+

How do I raise a dispute?+

Do you arrange shipping?+

Who handles customs clearance?+

How do I track my order?+

Our team replies within 24 business hours, Monday to Friday.